SRE
Embrace Complexity; Tighten Your Feedback Loops
Thursday Jun 15 / 02:55PM EDT
When dealing with an environment that feels chaotic and unreliable, a common tendency is to look for ways to reduce variability and bring things back under control through procedures, hierarchy, metrics, and standardization.
Fred Hebert
Staff SRE @Honeycombio
Comparing Apples and Volkswagens: The Problem With Aggregate Incident Metrics
Thursday Jun 15 / 11:50AM EDT
This talk presents data from the Verica Open Incident Database (VOID) to conclusively demonstrate how aggregate incident metrics (MTTR, severity, # of incidents/time) aren't representative of your systems' resilience.
Courtney Nash
Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon